RV Parts Giant app — Privacy Policy
Effective October 10, 2026. This policy covers the RV Parts Giant mobile app and app.rvpartsgiant.com, operated by RV Parts Giant (Black Series Campers Inc), Upland, California. Purchases are completed on rvpartsgiant.com and are covered by the store’s privacy policy.
What the app collects
- Email address — to sign you in with a one-time code and to show your orders and Rewards points. No password is created.
- Your rig (brand, model, year, electrical system, optional VIN/notes) — only if you add it, to show parts that fit.
- Cart and recently viewed items — stored on your device.
- Push notification token — only if you turn on shipping updates.
- Dealer application details (business name, phone, resale number, website) — only if you apply for dealer pricing.
- Camera — only while you scan a barcode; images are not stored or uploaded.
- Ask Giant chats (in the app and on rvpartsgiant.com) — your questions and the assistant’s answers, and the page you asked from, so our support team can review and improve answers. Answers are generated by Anthropic’s Claude.
How it is used
To run the features above: sign-in codes and order/points lookups use the email you enter; shipping notifications use your device token; nothing is sold or shared with advertisers. Order data comes from your rvpartsgiant.com account (Shopify). Rewards points come from our loyalty program (Smile.io). Sign-in code emails are sent through our email provider (Klaviyo).
Your choices
- Delete your app account at any time from the Me tab → “Delete my app account”. This removes your saved rigs, sign-in sessions, notification token and dealer application from the app. It does not delete your rvpartsgiant.com store account or order history; to request that, email support@rvpartsgiant.com.
- Turn notifications off in iOS Settings at any time.
Retention and security
Sign-in codes expire after 10 minutes. Sessions expire after 6 months of inactivity. Ask Giant chats are deleted after 90 days. Data is stored on servers in the United States over encrypted connections.
Children
The app is for adults purchasing RV parts and is not directed at children under 13.
Contact
support@rvpartsgiant.com · RV Parts Giant, Upland, CA